Information on the Coronavirus

Here you will learn everything important about the impact of the coronavirus on our offer and our guests as well as the security measures applying.



Restaurants temporarily closed - take-away possible

IMPORTANT NOTE: According to the decision of the federal governement, all restaurants must stay closed due to the current Covid-19 situation. This also applies to restaurants in ski resorts. The take-away remains permitted in the outdoor area. It is not permitted to provide heated lounges.

We are pleased to offer our guests a take-away service at different locations.



Ticket recharge in the webshop

In order to make it easier to comply with hygiene regulations when buying tickets and to avoid long waiting times at the ticket office on site, we ask you to book your tickets via our webshop whenever possible and, if chip id cards are already available, to load them directly when booking online.

 

The image above shows the Chip-ID card version from winter 2018/2019. Of course you can also use Chip-ID cards that were already in use before winter 2018/2019 for reloading in the webshop.

Please use the Chip-ID number highlighted in the images for reloading the Chip-ID card in the webshop.



Mandatory wearing of masks in the entire ski area - with the exception of the pistes

In the Corviglia ski area and on the Muottas Muragl panoramic mountain we follow the safety concept of the Swiss Cableways Association, based on the latest measures of the Federal Council. According to this, from the start of the winter season, the following applies:

  •  The obligation to wear a mask applies in all waiting areas, whether indoors or outdoors, and also in heavily frequented places such as parking lots, multi-storey parking lots, meeting places of ski schools etc.
  •  A mask must be worn on all mountain railways, including ski lifts and chairlifts - not only in the waiting area.

As in the whole of Switzerland, the obligation to wear a mask applies to persons over 12 years of age. In the skiing areas, in addition to the mask, a distance of 1.5 m must always be maintained.

In the restaurants and cafés it is mandatory to wear a mask while standing or moving around in the room. The mask does not have to be worn when sitting at a table. According to current rules in Switzerland, not more than 4 people are seated at the same table.

In order to protect our guests and employees, we furthermore ask you to observe a few rules. The following measures apply to the use of the railways:

  • People with symptoms stay at home
  • Always keep your distance
  • Wear a mask
  • Observe hygiene rules
  • Book online if possible
  • Pay cashless if possible
  • Take along read brochures
  • We clean regularly
  • The number of passengers in the closed cabins is limited to 2/3 of the maximum capacity
  • We recommend installing the SwissCovid App - help stop transmission chains


Frequently Asked Questions

Is it secure to ski in the 2020/21 season?
This skiing and snowboarding season will be a bit different from the previous years but, nevertheless, we are convinced that everyone will be able to keep safe distances while enjoying the more than 300 km of slopes in our skiing region.

Can I get a refund on my ski pass if the mountain railway service is being suspended?
In the event of an official order to suspend all transport services due to a pandemic (lockdown), the selling price of tickets and subscriptions will be refunded in the form of a voucher. This voucher can be redeemed for the purchase of a ticket or subscription. Calculation of the refund (partial refund): purchase price / validity period x duration (number of days) of the official closure.

Will there be a refund for ski passes if the Engadin/Switzerland will be put on a quarantine/risk list?
In that case or if you cannot travel to the Upper Engadin due to health reasons, any refund is excluded. A travel cancellation insurance therefore is strongly recommended.

Is there a limit on capacity in mountain railways and chair lifts?
The number of passengers in the mountain railwys is limited to two thirds of the maximum capacity. This does not apply to ski lifts and chairlifts. In principle, the following applies: For all mountain railways, the travel time is below the critical contact time of 15 minutes. In the event of large numbers of people, additional trips are made regularly.

Measures in mountain restaurants
In the mountain restaurants the official minimum distances between tables and seating opportunities apply. Furthermore, partitions have been installed in the seating areas, and the self-service areas have been adjusted to the hygiene measures. Mouth-nose-protection is obligatory inside restaurants and bars, as long as you are not seated. Not more than 4 people will be seated at the same table, except families.